In spite of the vast amount of knowledge in this area, business cases and benefits management are still something many organizations struggle with. Benefits management and realization is an essential part of any successful change project. For those engaging in innovation and transformation, the ability to track, manage and capture insights that demonstrate your investment brought the expected returns is crucial for continued and sustainable success.
Before we look at business cases and benefits management, let’s explore some of the symptoms you may experience if they’re not done right:
- Unexpected, negative project outcomes. Failing to meet the requirements for the project.
- Failure to achieve expected benefits or a lack of confidence in the measures.
- Loss of credibility & support within the business.
- Difficulty in getting funding for other proposals.
Business cases are a fundamental and essential part of the process that allows organizations to put a plan in place to manage value. So why is it so many people either don’t do it or do it poorly? Want a quick reminder on what business cases are, and why you should care about them? Look no further
Start by defining the value and benefits of the proposal. What is the goal of this proposal? Next; get a benchmark in place. Given your known issue, what is the current state? How is the problem quantified? Examples could include:
- Poor quality
- Lots of risks
- High cost
- Inefficient delivery
- Poor customer feedback
Then, agree on metrics that should be tracked through execution. Small “chunks” of benefit are useful if you work in a complex organization and need to quantify things like process efficiency. Let’s look at an example; you are working to improve how you train your staff by introducing a new training management platform. It would help if you understood why this is currently a problem:
- Takes too long for users to book training
- Not easy to navigate
- Lots of administrative overhead for the business to manage.
- Unacceptable level of training compliance as a result.
So now we need to quantify these challenges. How much
time does it take to book a training course? How many
clicks to book a course? How much
effort is invested into managing the platform on a weekly basis? Unsure on how to quantify such issues? Go to the Gemba
! Follow the process along. You should measure and quantify the current state. Speak to the people involved, and hear about their pain points, their frustrations, and their ambitions. Finally, agree on key value metrics that will highlight success and value realization:
- Time-saving per course booking (h)
- Time-saving to administer the platform on a weekly / monthly basis
- Cost-saving, increase in training compliance.
Once the business case is approved, your business will have a comprehensive framework to follow through to execution. This will give your project managers clear insight into the expected outcomes, along with guidance on how they must be measured. From the very beginning of the project, it is essential that mechanisms exist to allow the ongoing tracking and management of benefits.
Common mistakes to avoid
- Overcomplicating the process – to quote Peter Drucker, “If you can’t measure it, you can’t manage it”. Complex benefits management processes are no use to anyone if they’re too challenging to execute.
- Execution – those responsible for implementing your proposal need to understand the criticality of value measurement and management. This is a core component of the project initiation and planning documentation.
- Lack of accountability – If people aren’t directly responsible for tracking the status of a benefit, they won’t do it. Assign clear accountability for ongoing measurements, set clear targets and expectations, and meet with the team regularly to review progress
- Ensure alignment – the value that you are preparing the manage and realize should ultimately contribute to the overall strategy of your department and organization. Without this alignment, you may find it hard to get support where you need it from key decision-makers.
- Celebration – failure to highlight the actual value derived from any project means failure to capitalize on the support and input to get to this point. Recognize people, teams, and sponsors for their input to keep momentum and prevent disillusionment.
Conclusion – business cases and benefits management
Business cases are an organic source of information that should succinctly define the problem statement, the proposed solution, and importantly, expected benefits. Details on the expected benefits provide a roadmap for project managers to follow, enabling them to initiate and execute the project with the necessary controls in place to track value. In turn, this provides high confidence insight into all forms of realized value – making it much easier to maintain support, obtain more funding for future proposals, and demonstrate alignment to organizational strategy.