“We need a package where we have a trusted partner. It’s better to have a partner with the right skills, so we can focus on other priorities in the IT department.”
- Jacqueline Wild, Head of Group Information Management at MM Group
The Challenge
- The current in-house software was no longer up-to-date and not integrated into their systems.
- The innovation team wanted to start capturing ideas from individuals who hadn’t been asked before.
- They needed to keep their IT team’s time free to continue to support other areas of the business.
Support for Innovation
MM purchased edison365’s Enterprise+ Implementation Service. This comprehensive consulting package supported our client with strategically planning the launch of their new tool and included key elements such as communication, learning, benefits management, and rewards and recognition.
As part of this, we trained their core team and around fifty champions across the business. Finally, we developed custom reports for MM to surface and collate business-wide innovation insights. This was particularly useful for the MM team, who were able to use edison365’s specialist knowledge rather than hiring skills in-house.
Our client also purchased edison365’s support services, which provides them with a dedicated Customer Success Manager who will work alongside them to focus on their priorities. Not only does this help them to get the most from the software, it also means they can tap into our expertise with the process elements of innovation, such as managing stakeholders and measuring against KPIs.
Additionally, the organization was already using Microsoft Teams, so our innovation management software for manufacturing was on a familiar interface, and they did not need to provide much additional training to get teams on-board.
Want to know about this implementation?
MM Group needed a tool that…
- Stored ideas in a central location
- Integrated into current systems
- Came with implementation support
“We needed something easy to use, less costly, that people will engage with and is integrated into our new way of working. And we wanted to capture ideas from people who hadn’t been asked before, for product development and for processes.”
- Jacqueline Wild, Head of Group Information Management at MM Group
A Hybrid System
The MM team has started rolling out edison365’s ideation software to their employees across the world, with challenges that will focus on improving sustainability. So far, the process has been smooth, and they have found the software easy to implement.
They hope to receive ideas from staff working on the shop floor, who do not have access to email and are therefore hard to reach. To do this they have put in place a hybrid solution, which combines ideation software with physical suggestion boxes. A dedicated member of staff will take physical suggestions and input them into the system so that the whole company has visibility.
About MM Group
MM is Europe’s largest producer of cartonboard and folding cartons. With more than 10,000 employees in around 50 production sites, the organization generates sales of around EUR 2.5 billion each year.
