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CUSTOMER SUCCESS 

Keep scaling new heights with our experts 

Make the most of our expertise and maximize your investment. From strategy clinics to expert admin services, you’ll get to achieve more with our experts! 
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100+ global brands trust edison365

We love that you’re serious about success! 

Whether it’s project management or pathbreaking innovation, we love helping ambitious organizations like yours stay ahead of the curve.

Let our experts help you get the most out of edison365, in every way that matters.  

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Why our success services are worth it 

Save 300+ hours

We’ll guide you, help streamline processes, recommend enhancements, so you can focus on what you do best and get maximum value.

1-on-1 consultant access

Our consultants offer exclusive 1-on-1 support, training programs tailored to your needs, drawing on expertise across diverse sectors and methodologies.

Use e-Credits to level up

Leverage the flexibility of e-Credits to leverage expert services you need, whether it’s bespoke templates, reporting support, or integrations.

Choose the Package that’s Right for You 

We’ve got a package for everyone! We’ll help you choose the package that helps you get the most out of edison365.  

Pathfinder Package 

The Pathfinder package is the ultimate low-cost, high-impact choice! It sets you up for ongoing success with expert guidance, coaching, and practical insights—helping your teams stay focused on what matters most.

Accelerator Package 

The Accelerator package is a more customized option, saving teams 100+ hours with practical guidance and 1-on-1 sessions with edison365 experts. Perfect for teams looking to fast-track their goals and get the most from the software.

Genius Package 

Sit back and let us handle expert configuration, strategic guidance, day-to-day admin, reporting, and training! Built for teams serious about success, you’ll save 300+ hours, become a data-led powerhouse, and achieve long-term goals.  

See What You’ll Get 

Here’s a side-by-side comparison of what’s included with our customer success services packages.  

Deliverables 

Included
Support 

Pathfinder
Package 

Accelerator
Package 

Genius
Package 

Break/Fix Support

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If there’s something that isn’t working right, we’ll get it fixed in no time!

Access to the Help Centre

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You’ll find immediate answers to your questions here.  

Community Sessions

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Exclusive training sessions and discussions to help you get the most out of edison365.

1-on-1 Customer Success Clinics

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Personalized coaching sessions that offer dedicated support and guidance from product experts.

1-on-1 Product Excellence Clinics

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Training sessions to expand your understanding of what the product can do.

Detailed Product Insight Reports

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Regular reports that include data-led insights, commentary, and expert recommendations.

Annual Success Plan

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A discussion followed by a detailed report that outlines the goals, objectives, and targets for the year.

Regular Success Pulse Check

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Regular check-ins to discuss progress, goals, and strategy.

e-Credits

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Tap into extra edison365 expert services and achieve more!

(70 e-credits)
(150 e-credits)
Full Reporting Admin

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We’ll handle the reporting for you, so you get relevant, personalized insights to make informed decisions.

Full Product Admin

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We’ll handle changes in configuration, processes or templates, freeing you up for bigger things.

Let's make your long-term goals happen

Anything’s possible with the right kind of support (and the right business transformation software). So, let’s achieve your long-term goals together!

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See how Crowe levelled up with e-Credits

e-Credits are a great way to achieve different goals and outcomes by leveraging our support and expertise.



By investing in our Customer Success packages, Crowe was able to foster new ideas and optimize efficiency.

Achieve more with e-Credits

Our customer success packages come with exclusive e-credits.  

You can use these to tap into extra edison365 services, based on your business needs. Be it extra employee training or bespoke consulting services, e-credits can make it happen for you. 

So, if you’re looking for some ‘extra’ support, cash them in!  

Let's make your long-term goals happen

Anything’s possible with the right kind of support (and the right business transformation software). So, let’s achieve your long-term goals together!

onboarding and implementation 

Launch edison365 with complete confidence

Let our experts set you up for project success!
Explore our incredible onboarding and implementation services.  

Customer Success Services FAQs

What are edison365’s Customer Success Services?

edison365’s Customer Success Services are designed to help organizations get the most value from our platform. Our experts provide personalized support through exclusive services like 1-on-1 Customer Success Clinics, expert reporting guidance, bespoke configuration services, regular pulse checks and more! 

Our Customer Success Services are personalized to each customer, making your unique business needs our priority. Our team of seasoned experts have supported 100+ teams to achieve their goals, and offer unmatched support that’s attuned to your business needs.

When you purchase one of our customer success packages, you receive a discounted batch of shiny new edison365 credits! You can use them to avail extra edison365 services, from complex marketing programs to employee training.

e-Credits offer complete flexibility, giving you opportunities to learn and leverage edison365 experts, at any point in your transformation journey. With a variety of services to choose from, you can pick services that can help you reach your business goals.

Yes! We know that business needs can evolve with time. You can scale up or down, as your needs evolve.  

ADDITIONAL RESOURCES 

Want to Learn More?

Help centre

You’ll find everything you’ll ever need to get the best from edison365 at our Help Centre.

Resources

Explore our collection of resources which include latest templates, checklists and guides to business transformation. 

Expert Advisors

Our exceptional Expert Advisors are professionals with expertise in the world of innovation, PMO, PPM, and more.

Transformation in three, two, one

Get in touch with our friendly team for all things business transformation

Become a partner

Ready to work together? 🚀

Register your interest to join our partner program and discover new ways to grow your business!

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Try edison365

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Let's chat

Get in touch with our friendly team for all things business transformation