Triage Upgrades: Transforming how Teams Make Collaborative Winning Decisions

This October sees the latest release of product upgrades and performance improvements. Our team has been working hard behind the scenes to bring users the latest and greatest in business transformation capabilities.

After all, our vision is “to be the platform delivering tomorrow’s world.” An ambition we’ve made strides in with the release of triage; set to revolutionize how teams collaborate, prioritize, and progress in edison365.

Why Triage is a Game-Changer for Users 🏆

We caught up with Customer Success Manager Rob Toon to understand exactly what it means for teams around the world using edison365 for business transformation…

What does triage really bring to the table for users?

“Triage is a true game-changer for transformation teams. edison365 has always stood out for democratizing decision-making, and triage aims to take that to the next level, empowering users across the board, from innovation to PMOs.

With the latest refresh, we’ve made triage even more flexible, scalable, and user-friendly than ever. You can configure multiple triages per workflow, opening up input from the right experts at the right time.

Collecting meaningful feedback that drives decisions forward has never been so simple and straight-forward. It’s not about scoring anymore, but about creating a collaborative, transparent feedback loop that supports every step of the transformation journey.”

Which users have access to these latest triage upgrades?

“The best part about our triage tools is that they’re available to everyone. Whether it’s our Base license, Standard, Professional, or Premium licenses (or a Lite or Full user) everyone can participate in triage reviews.

Admins can configure setups, and anyone granted access can provides scores, feedback, and ensure decision-making is informed by the people who know best.”

How has the latest triage upgrades been received by users?

“The response we’ve had from users has been very positive! One of the largest pharmaceutical brands in Europe have dived right into the new capabilities.

They’re excited by how easy it is to run multiple triage events, tie reviews to workflow stages, and assign triage teams globally without need to set up reviews manually across varying records.

It’s promising that we’re able to help them unlock a far more efficient product innovation process. One that provides them with greater feedback with less ‘admin overhead’.

They’ll see deeper insights that matter, better decisions, and rapid scalability across their product management lifecycle. And this doesn’t just apply to one customer, it offers the same opportunities to 1000s of users in edison356.”

Benefits of Triage in edison365 ✨

Triage isn’t just a feature, it introduces an entirely new way for teams to make confident, strategic decisions. From ultimate customization to sharper prioritization, take a look at just some of the benefits triage offers teams using edison365.

⚒️ Custom Configuration

When we build new tools, we make sure they tick two boxes: they’re user-friendly and extremely customizable. Why? Because we understand teams function best when tools compliment the way they work.

Our latest triage upgrades see flexible configuration in overdrive! Tailor every metric to your process and decision logic. Gain the right insight, reach the right decision, and do it all your way!

⚡Cross-workflow Power

Say goodbye to siloed work! From ideas to projects, programs to business cases, triage moves seamlessly across workflows. Empowering teams to centralize decision-making, wherever they work in edison365.

These upgrades aim to improve employee engagement, giving your wider workforce a voice for change. Who knows? Cross-functional collaboration may be the missing piece to the puzzle you need.

📈 Rapid Insights

With our latest triage updates, there’s no need to wait for reports. No back and forth between spreadsheets. Get real-time insights into your biggest decisions, including average scores, completion rates, and metric-level trends.

Everything you need to reinforce confidence across your senior stakeholders on the decisions you’re making to every project, idea, program, and more. Track progress and alignment right at your fingertips.

🔁 Robust Feedback Loops

Triage isn’t just a numbers game. It’s a powerful channel for feedback. Users can leave detailed comments alongside their scoring, encouraging stronger conversations and outcomes.

This level of detail is exactly what’s missing from most teams as they navigate their goals. That’s why we’re doubling down on creating an environment where rich context ensures the best decisions are made, every time.

TL;DR (Quickfire Summary)

Triage is here! We’ve launched it across edison365, available for all license types and users. A major leap forward for transformation teams and their ability to collaborate on confident, strategic decision-making in edison365.

With unrivalled flexibility, built-in feedback loops, and powerful analytics, triage promotes smarter, swifter, and more accurate decisions that drive real impact.

We believe it triage truly sets edison365 apart from other end-to-end business transformation tools. These capabilities help democratize decision-making, give employees a voice, and boost engagement.

• Read the full release note here!
• Try edison365 for yourself